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Refund Policy

Last updated: January 15, 2026

Return Window

We accept returns within 7 days of the purchase date. Items must be returned in their original condition with all packaging and accessories.

Eligible Items

Items that can be returned:

  • Defective or damaged products
  • Items that don't match the description
  • Wrong items sent by mistake
  • Standard gifts in original packaging

Non-Returnable Items

Items that cannot be returned:

  • Personalized or customized items
  • Items damaged by misuse
  • Perishable goods
  • Items without original packaging
  • Gift cards

Return Process

  1. Contact Us: Email us at [email protected] or call +91 94494 37255 within 7 days of purchase
  2. Provide Details: Include your order number, reason for return, and photos if applicable
  3. Return Authorization: We'll provide return instructions and authorization
  4. Ship Items: Pack items securely and ship to our address
  5. Processing: We'll inspect and process your return within 3-5 business days

Refund Methods

Refunds will be processed using the original payment method:

  • Credit/Debit Cards: 5-10 business days
  • Digital Wallets: 3-7 business days
  • Bank Transfer: 2-5 business days
  • Cash on Delivery: Store credit or bank transfer

Shipping Costs

Our Error: We cover return shipping for defective, damaged, or incorrect items.
Change of Mind: Customer is responsible for return shipping costs.

Exchanges

We offer exchanges for the same product in different size, color, or variant subject to availability. Exchange requests must be made within the same 7-day window.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately with photos
  • We'll arrange immediate replacement or refund
  • No need to return the item in some cases

Contact for Returns

Email: [email protected]

Phone: +91 94494 37255

WhatsApp: +91 94494 37255

Return Address:
Manhitha Gift Shop
365 Kengeri Bazaar Street
Kuvempu Rd, Kengeri
Karnataka 560060

Store Credit

In some cases, we may offer store credit instead of a refund. Store credit:

  • Never expires
  • Can be used for future purchases
  • Is transferable to family members